The best product in the world has little value without customers to buy it and use it. A company’s main goal in promoting a product should be to woo and win new customers, who, if satisfied, will tell others about their amazing discovery, ensuring that your customer base will continue to grow. Here are several ways to keep customers your number one focus in building your brand.

Word of Mouth

Communication is far more extensive and expansive than it used to be a generation or two ago. People can connect through increased travel as well as via websites and social media accounts. They stay in touch with family and friends more frequently than ever before, and they make new friends all the time when linking to acquaintances online. When a customer likes the product purchased from your company, and more importantly, feel valued as a patron of your business, they are very likely to tell others through their multiple channels of communication. New prospects can quickly sample your product, and in turn, tell others. Like a tidal wave that gains momentum as it flows, your customer base can rapidly increase through personal and professional associations in person and online.

Social Media

As mentioned above, social media has become a widespread global phenomenon that connects people everywhere. Communication is exchanged within seconds, which makes it a dynamic marketing tool for new and popular products. Your company should include social media as part of its marketing plan to develop a readily recognized brand. Using a company logo or slogan in social media like Facebook, LinkedIn, Instagram, and Twitter can spread the word about your company’s current events and new products to countless followers on a daily basis, if desired. Company owners or administrators who maintain an online blog or vlog, post YouTube videos for instruction and information, and stay in touch with followers who contact them are likely to see significant increases in customers who become familiar with your brand.

Google Reviews

Attracting and keeping customers is paramount to business success. But, it is also important to continue building a customer base through your website or social media presence online. Another way to draw viewers and get them interested in your product is through Google reviews. Posting a positive review of your product or their experience with your company can play a big role in getting others to take notice. Most of us would rather do business with a company that someone we trust has recommended. Post helpful reviews at your company website or in social media to show others how much your product is appreciated. Google reviews can have a major impact on your business.

Retention

Another benefit of growing your customer list is the prospect of having them return for repeat business. There are many ways to cater to customer interests to ensure their return. One way is to sponsor occasional giveaways or contests for current customers on your mailing list. You can also develop a product review team of willing customers who offer feedback on a product currently in development. Customer feedback through surveys is also helpful in making recipients feel valued. Thank-you notes following sizable purchases is a small but thoughtful expression of gratitude that people enjoy.

Encourage Customer Development

Loyal customers can be offered incentives to develop a preference for your product. Preview sale events, discounts, and complementary accessory gifts help guide customers to the next level of development or commitment. Show your appreciation in small but meaningful ways to keep them coming back and bringing new prospects with them.

Customers are a brand’s lifeblood. Treat yours well for financial health. Both you and your customers benefit from having a great strategy.

Ready to discuss your brand strategy? Get in touch with us today and chat about it.

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